Returns & Refunds policy

Last Updated: 10 August 2026

At JHAIR SINGH, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may request a return or replacement in accordance with this policy.

1. Return Eligibility

Products may be eligible for return if:

  • You received a wrong product or incorrect size/item.

  • The product is damaged or defective when delivered.

  • The product received is materially different from the product ordered.

  • The product is unused, unworn, unwashed, and in its original condition.

  • Original tags, labels, packaging, and accessories are intact.

For hygiene and product-quality reasons, we may not accept returns of products that have been worn, washed, altered, damaged after delivery, or otherwise used.

2. Return Request Period

Return requests should be submitted within 7 days of delivery.

To request a return, contact us at:

Email: rsingh36085@gmail.com
Phone: +91 9596371219

Please include your order number, product details, reason for return, and clear photographs/videos of the product where applicable.

3. Quality Check

After receiving the returned product, our team may inspect it to verify that it meets the return conditions.

If the return is approved, we will process the applicable replacement or refund.

If the product does not meet the return conditions, the return request may be rejected and the product may be sent back to the customer.

4. Exchange / Replacement

If you receive a damaged, defective, or incorrect product, we may offer a replacement subject to product availability.

If the same product is unavailable, we may provide an applicable refund instead.

For size-related exchanges, the request will be subject to product availability and the applicable return conditions.

5. Refunds

Once a return is approved, the eligible refund will be processed to the original payment method used for the order, wherever technically possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

6. Non-Returnable Conditions

Returns may not be accepted when:

  • The product has been worn or washed.

  • The product has been altered or damaged by the customer.

  • Tags or labels have been removed.

  • The original packaging is missing or significantly damaged.

  • The return request is made after the applicable return period.

  • The product shows signs of use, stains, perfume, damage, or other customer-caused deterioration.

7. Shipping Charges

If the return is due to a wrong, defective, or damaged product received, JHAIR SINGH may arrange or reimburse reasonable return shipping costs, subject to verification.

For other eligible returns or size exchanges, applicable shipping/handling charges may be deducted or borne by the customer as communicated at the time of return approval.

8. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped or processed for dispatch, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

9. Contact Us

For return, exchange, or refund assistance, contact:

JHAIR SINGH
Phone: +91 9596371219
Email: rsingh36085@gmail.com

Business Address:
Flat/Door No. 147, Main Market Patniyal,
Main Market Road Patniyal, Patniyal, Sangrampur,
Jammu, Jammu & Kashmir – 180002, India.